Noggin Emergency Management Software FAQs

Introduction

There are a lot of moving pieces when it comes to buying software, especially enterprise-grade software like Noggin.

We know you may have questions. Don’t worry, we’ve heard a lot of them.

That’s why we’ve compiled some of the most asked questions in this set of Noggin emergency management software FAQs.

Here they are:

Integrated Resilience FAQs

How will Noggin improve our resilience posture?

Noggin understands how emergency and crisis information should be captured and reported, as well as how critical “One Single Source of Truth” can be for informed decision making and situational awareness.

All standards must be followed, protocols kept, and data recorded or made available for potential audit later.

We strive to ensure use of relevant information is timely, and actions are executed quickly and accurately. The outcome is a resilience posture, maximizing your capability to continue operations.

Does the solution address incidents or just emergencies?

The solution addresses incidents with the scope to develop into emergencies. With the ability to speedily activate teams to deal with issues, Noggin can have the right people dealing with issues, earlier and more effectively.

User & Customer Experience FAQs

Is Noggin user friendly?

Noggin’s mobile technology is designed with the user in mind. Each operation and communication can be actioned and/or digested easily on a mobile phone, tablet, or laptop, and consequently presented in an Emergency Operations Center or Network Operations Center to executives and relevant teams.

Noggin’s platform provides utility for every type of user and situation, including decision-making in the field, essential communications, reports, analytics, presentations in the board room, and more.

How configurable is the Noggin Platform?

The Noggin platform is a “platform of configuration.” That means Noggin gives full functionality for authorized end users to use hundreds of best-practice libraries, configure from templates, build custom workflows, edit dashboards, and run reports.  

This configuration approach allows organizations to tailor Noggin to meet the operational expectations of their teams before, during, or after an incident.

How will Noggin get us up and running quickly?

Noggin’s resilience solution pack is preconfigured with a wide range of foundational templates. This is designed to help customers achieve functionality quickly, with only minor configuration necessary to adjust the system to their terminology and processes.

Additionally, Noggin is built entirely using no-code design tools. Nothing in the system is hardcoded, and almost everything could be changed.

Noggin is unique in that we provide our customers (with appropriate administrative authority) a similar level of access to these no-code design tools that Noggin uses to build out the solutions. This provides our customers with significant cost savings over the life of a partnership and allows organizations to implement their own innovative ideas into the system.

How do you collaborate with customers?

Noggin is all about partnering with customers. Noggin loves to collaborate with our clients to the extent that is most beneficial to both parties.

The entire product can be configured as needed to your workflows, logo(s), dashboards, business processes, etc.

Noggin has additional expertise and extensive experience with delivering best practices – we share this expertise with our clients to maximize the Noggin platform’s existing functionality or capabilities within the customer’s specific business, industry, or culture.

Emergency Communications, Planning, and Roles & Responsibilities FAQs

Does Noggin provide enhanced communication in an emergency?

Noggin’s mobile and web-based platform includes messaging in-app with real-time chat, via email or SMS, and integration with mobile “push” notifications. These alternatives keep everyone connected even when corporate phone or email systems are unavailable via a comprehensive “Virtual Emergency Operation Center.”

Communications may be sent via workflows, and user-configurable communications templates may be applied depending on the specific work stream. This ensures that the communication is relevant to the intended audience.

On every incident dashboard, personnel can immediately join a chat group about the incident — this is a quick and easy way to collaborate, discover the impact of the event, share important details within the team, and work out the best ways to respond.

The integrated chat functionality is completely secure, real time, and accessible on any internet-enabled device, including on our mobile apps for iOS and Android devices. 

How does Noggin provide an effective planning capability?

With the ability to host interactive plans, incorporating workflows, checklists and reference documents, plus automatic escalations, and a range of other features, Noggin delivers plans that can be developed and tested, including trial runs as part of an exercise or for training. The comprehensive functionality makes Noggin a leader for emergency planning and response.

How does Noggin help define team roles and responsibilities?

Noggin offers a very flexible model for team members. Everyone can be addressed either directly or included as part of one or more teams. This means that contingencies and alternatives can be planned for and automatically enacted, should an individual be out of action when a crisis hits.

Security FAQs

I’m worried about security. Are you accredited to ISO 27001?

We are, too. That’s why Noggin is ISO 27001 certified.

If you’ve got any more queries, we’re all ears. Simply request a demo and one of our helpful Solutions Experts and will reach out to answer your questions.