To stay resilient, organizations and agencies must have their people, particularly their field personnel, able to work from anywhere and at any time.
But modern connectivity, although close to ubiquitous, still has lapses.
These lapses, i.e., when connectivity fails or where it isn’t available, have often frustrated efforts to reliably digitize elements of incident and resilience management.
More specifically, the places and times where people have unreliable or no connectivity are precisely those instances where digital capabilities, such as capturing information in forms without risking data loss or exploring maps to record location information, no longer work.
As a result, organizations and agencies have often had to forego efficiency and productivity in these offline scenarios.
Not anymore.
Why’s that? In this article, we’ll introduce a new way to stay resilient regardless of connectivity, examining traditional offline scenarios in incident and resilience management before detailing the technological element in resilience management software that ensures people can continue working regardless of connectivity.
Being disconnected too often means being unproductive.
Offline scenarios are certainly familiar to anyone who has worked in incident and resilience management.
They can be mundane, i.e., cellular or network failures when connectivity is temporarily interrupted.
They can also be far less commonplace, such as going into areas with limited connectivity, e.g., a health team going into a remote location or a security detail working a major event.
The daily flow of work for incident and resilience personnel might also take them in and out of connectivity; consider emergency medical technicians going into a subway with spotty connectivity to treat a patient.
In all these scenarios, incident and resilience personnel will require some level of digital functionality to get work done, whether that work is completing forms to report information or using maps to capture accurate location data.
Offline scenarios, for that very reason, have been bedeviling for resilience teams.
For the teams that have procured digital solutions, these are the precise scenarios in which those solutions traditionally don’t function. That, in turn, breeds distrust on part of organizations and agencies who want to be certain that the data they receive when field personnel is back online is fully reliable. These scenarios create frustration for field personnel, as well, who may lose the information they have taken the time to enter if connectivity is lost unexpectedly.
How, then, can users and decision makers avoid distrust of digital tools and ensure critical resilience capabilities are readily available when connectivity is intermittent or not available at all?
Importance of offline capabilities in incident and resilience management
Organizations and agencies will have to invest in resilience management technologies with offline capabilities that enable personnel to seamlessly continue their work when connectivity is lost. That way they don’t have to revert to pen and paper when connectivity is interrupted but can instead remain confident that nothing will break in offline scenarios.
Indeed, offline capabilities help grow the value of digital solutions, ensuring everyone remains reliably productive, irrespective of connectivity.
Noggin’s offline capabilities
Where to turn to? Organizations will need an integrated resilience management software vendor like Noggin who can enable field work regardless of connectivity.
How so?
The software’s new offline capabilities ensure:
- Form resilience. Users completing forms can now continue their work if connectivity is interrupted, without losing any of the information they have already entered.
- Offline maps. Users utilizing maps in forms can now continue using those maps while connectivity is not available.
What does it all mean?
Where some vendors might claim their platforms enable resilience, those platform users aren’t able to do the critical field work required during disruptions.
Not so with Noggin. We’ve thought long and hard about the common pain points in incident and resilience management.
And the result is new form resilience and offline maps capabilities that ensure your people will be able to do their work in Noggin even if there’s a connectivity failure or when they’re going into areas with limited or no connectivity.
For a deeper dive into Noggin’s offline capabilities, just request a demo and one of our helpful Solutions Experts will walk you through an overview of the platform.
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